Shipping & Returns

We at Novel Toy want you to be completely satisfied with any Novel Toy product offered in our catalogue. If you are not completely satisfied you may return the product for a full 100% refund.. If you are unhappy with either our service or any of our products please contact us and allow us to make it right.

Your business is very important to us.

At Novel Toy we try to ensure that your order is processed and shipped within 24-48 hours of receiving the order. If you require a RUSH shipping service please contact us and we will do our best to accommodate your needs. Your order will be shipped using the best rate for a courier or Canada Post.

The tracking information will be posted to your account order when it comes available.

If you have a Post Office Box we require that information at time of order. Please allow up to 10 business days for delivery time.

SHIPPING COSTS (before tax)

Shipping fees are based on the value of the order prior to taxes.

0.00     –     $ 199.99     =     $ 15.99

$200.00 AND OVER    =   FREE

We thank you for your business!